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The Ins And Outs of How We Do Business

  • What Is Included In A Regular Cleaning?
    Do's: Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top) All exterior surfaces in all rooms (not including walls or ceilings) Floors are mopped and vacuumed Bathroom (complete toilet clean, shower, handles, tub, drain) Bedroom (shelving, nightstands, bed frames, tidy up bed) All window sills Don'ts: All Extras are not included (must be selected for an additional cost) The extra time included in deep cleans allows for more detailed work in the above mentioned Do's.
  • What Is Included In A Deep Cleaning?
    Do's: Everything included in a regular clean + Baseboards Light switches & Door handles Detailed Dusting Back Splashes and Faucet Fixtures are polished Light organization of all rooms (for detailed organization select add on) Extra hour included for high detail areas Don'ts: All Extras are not included (must be selected for an additional cost)
  • What Is Included In A Move Out Or Move In Cleaning?
    When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.
  • Cancellations And Refunds
    If you cancel before 48 hours you will receive a full refund to the payment information on file. If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you'd like. If you cancel within 24 hours, it is a non refundable full charge.
  • Is There A Rescheduling Fee?
    We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.
  • What If I Want To Skip This Weeks Clean? Will I Still Be Charged?
    No, Unless it's within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.
  • Is The Kleenerz Licensed, Bonded, And Insured?
    We are! We're currently insured with general liability damage. We are licensed in the state of Arizona.
  • Do You Use Toxic Cleaners?
    In some instances "Harsh" chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean. If you have any allergies or issues with any of the products we use, please notify us ahead of time. We use only commercial grade chemicals that are used in facilities such as hospitals and gyms.
  • Can I Leave A Key?
    Yes! It is actually preferred after the initial visit. This way we're not holding you up if there's traffic or if parking is a little harder than usual to find.
  • What If I'm Not Satisfied With My Cleaning After They Leave?
    If you are not happy with the service for any reason please call us or email us at immediately for further instructions.
  • Am I Charged Upon Booking?
    Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we've changed to this standard to ensure all cleanings are paid for before service.
  • How Do I Determine The Answer To "How Often Do You Clean"?
    To get the most out of your scheduled cleaning evaluate the current condition of your home with honesty. This will determine if your home is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost. You may also use the comment section when booking to specify any information needed for the cleaner to know beforehand.
  • How Do I Cancel My Account?
    Please email us at to cancel any subscription or service.
  • Can I Trust Your Cleaners? Are They Background Checked?
    You sure can! We go through extensive background checks and drug testing to make sure they are qualified to be a part of The Kleenerz team. If we don't trust them, we will never send them to you!
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